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Frequently Asked Questions

Q. I wasn't satisfied with my order. Can I return my planner?

Absolutely! We have a 100% satisfaction guarantee for our customers. To resolve your issue, we offer two options:

1) We can issue a refund;

2) We can send a replacement.

Q. I ordered the wrong planner. Can I exchange it?

Of course you can! Just contact our support team at (shaff@ensightonline.com)  and we will send the correct planner as quickly as possible.

Q. My planner came with a defect. Can I exchange it?

Absolutely! We have a 100% satisfaction guarantee for our customers! To resolve your issue, we offer two options:

1) We can issue a refund;

2) We can send a replacement.

Q. My planner hasn't arrived yet. Can you check my order status?

Yes! Contact our support team at (shaff@ensightonline.com) with your order ID number, and we will get back to you as soon as possible.

Is there an option for Gift Orders? Can I request you to hide the prices on the packing slip or add gift wrap to my order?

Unfortunately we don't have an option for shipping your orders as Gifts right now. However, if you buy our planners on our official Amazon store here, you will be able to make Gift Orders.

When ordering our products on Amazon, marking your order as a gift allows you to:

✅ Include a packing slip so the recipient knows who sent it.
✅ Hide prices on the packing slip.
✅ Include a personal message.
✅ Add gift wrap.
✅ Share a digital copy of your gift receipt with the recipient.
✅ Send the gift via email or text message without providing the recipient's delivery address.